10,000+ leaders in 14 countries grow with me
Master your Service Leadership Skills
Aneta Korobkina
TRANSFORMATIONAL COACH, MASTER TRAINER, SPEAKER AND AUTHOR ON SERVICE LEADERSHIP, which combined the topics of emotional intelligence, leadership, customer experience, and personal development.
Author of the best-selling book “Awesome! Wow service rules, as the world leaders did.” and “Loyalty Roadmap: 15 qualities of working with people.”
PROFESSIONAL EXPERIENCE
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- 12 years of experience in the restaurant and hotel business in 7 countries (USA, Switzerland, India, Russia, Turkey, Greece and Macedonia)
- Worked in international hotel chains, including Hyatt hotels, Corinthia hotels, Radisson Hotel Group and in international projects.
- 10 years of experience as a transformational coach, master trainer, and speaker at conferences, seminars, and corporate events with the participation of up to 800 people.
- The geography of my work: 25 cities in 14 countries, including Russia, Kazakhstan, Switzerland, Armenia, India, Ukraine, Azerbaijan, Tajikistan, Macedonia, Georgia, Belarus, Hong Kong, Serbia, and Latvia.
FORMAL EDUCATION
- Caesar Ritz University (Switzerland), MBA, Hospitality and Tourism
- American College of Thessaloniki (Greece), Bachelor’s in Hospitality Management
PROFESSIONAL CERTIFICATION
- Cognitive Behavioral Therapist, Ireland
- Neurocoaching, UK
- DISC Flow Certified Coach, MK
- Certified Emotional Intelligence Coach, MSCEIT, USA
- Points of You methodology, Israel
- Certified Customer Service Master-Trainer, SQI, USA
- Certified speaker and coach according to the method of John Maxwell, the world-famous leadership guru, USA
- Certified professional coach (ICC), UK;
- Belbin Team Roles Accredited Coach, UK
CREATOR
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- KA Organizer, personal effectiveness daily organizer
- Toolkits for emotional intelligence and personal effectiveness
- Team game “15 qualities of working with people”
ACTIVITIES
- I actively participate in professional events, including the CX Forum, International Coaching Conferences, Global Hospitality Club, MIOFF, and the CX Excellence Summit, among others.
- Received the title of “Best Speaker” at the HBF 2016.
- I am or have been an honorary member of the jury of the CX World Awards, Russian Hospitality Awards, Perfect SPA, and Welcome to Georgia National Tourism Awards.
- I am a member of the “Association of CIS Speakers” and the Ambassadors Club of Macedonia2025.
- Lecturer at the National Research University Higher School of Economics (Master’s program), Novikov Business School, and KidsDevelop.
- Author of the “First-class service” manual for Alfa-Bank clients.
My passion is guiding people through transformation.
My work includes different types of collaboration:
- motivational seminars;
- training programs;
- facilitation session;
- coaching session.
I speak three languages: English, Russian and Macedonian