CERTIFICATION

FEELINGS – Mastering the Art of Customer Service
Get certify to lead one of the world’s top recognized program on customer service designed by the world’s customer service Guru John Tschohl

WHO THIS CERTIFICATION IS FOR:
– Corporate trainers and freelance trainers;
– All service leaders who want to increase their level of knowledge in customer service and relationships.
And then to transfer knowledge and skills, how to build positive relationships in the team and with clients.

PROGRAM OBJECTIVES:
The FEELINGS program is designed to make learning FUN and INTERESTING for employees. This will keep each participant’s attention and interest in the program.
The program gives:
✅ Positive transformation of employees;
✅ Understanding customer needs;
✅ Increased morale;
✅ Development of customer service skills;
✅ Increasing self-esteem of employees;
✅ Improving team communication and teamwork.

PROGRAM OBJECTIVES:
📌 Increasing sales and profits;
📌 Increasing the number of customers and the growth of the customer base;
📌 Growth in repeat orders and spending by customers;
📌 Increase positive word of mouth;
📌 Reducing the number of complaints from customers;
📌 Increasing customer loyalty;
📌 Reduce staff turnover.
📌 Improving team morale and employee communication;
📌 Improving the company’s image in the market;
📌 Development of customer service philosophy.

MATERIALS YOU RECEIVE AFTER CERTIFICATION:
✏️ Carefully crafted trainer guide. Description in detail how to run the program;
✏️ A well-designed workbook that will guide participants through the entire program;
✏️ Video materials;
✏️ Customer Service Standards: An excellent management tool for evaluating employee behavior and performance, providing feedback, training and skill development;
✏️ Memo cards;
✏️ Certificate of completion of the program that you will give to your participants;
✏️ Certificate of certification for the program (which gives you the right to lead the program on your own).

CERTIFICATION UNDER THIS PROGRAM GIVES THE RIGHT TO LEAD THE PROGRAMS ACCORDING TO THE METHOD OF JOHN TSCHOHL. TRAINER’S MANUAL, USB WITH VIDEO MATERIALS, PARTICIPANT’S BOOK REMAIN WITH YOU FOREVER!

You can find the full certification program in the attachment.
Certification is carried out by Aneta Korobkina, Master Trainer of the Service Quality Institute, with personal support from John Tschohl.

CERTIFICATION DATES

Invest in yourself