About
Aneta Korobkina
Transformational Coach, Master Trainer, Speaker and Author on Service Leadership, which combined the topics of emotional intelligence, leadership, customer experience, and personal development.
Author of the best-selling book “Awesome! Wow service rules, as the world leaders did.” and “Loyalty Roadmap: 15 qualities of working with people.”
Professional Experience
"My mission is to awaken people's inner strength and emotional intelligence, guiding them to lead with authenticity, service and impact."
Experience
20+ years of leadership & training experience worldwide
- 12 years of experience in the restaurant and hotel business in 7 countries (USA, Switzerland, India, Russia, Turkey, Greece and Macedonia)
- Worked in international hotel chains, including Hyatt hotels, Corinthia hotels, Radisson Hotel Group and in international projects
- 10 years of experience as a transformational coach, master trainer, and speaker at conferences, seminars, and corporate events with the participation of up to 800 people
- The geography of my work: 25 cities in 14 countries, including Russia, Kazakhstan, Switzerland, Armenia, India, Ukraine, Azerbaijan, Tajikistan, Macedonia, Georgia, Belarus, Hong Kong, Serbia, and Latvia
Formal Education
Author of bestselling books on service leadership
- Caesar Ritz University (Switzerland), MBA, Hospitality and Tourism
- American College of Thessaloniki (Greece), Bachelor’s in Hospitality Management
Professional Certification
Speaker at 150+ international stages
- Cognitive Behavioral Therapist, Ireland
- Neurocoaching, UK
- DISC Flow Certified Coach, MK
- Certified Emotional Intelligence Coach, MSCEIT, USA
- Points of You methodology, Israel
- Certified Customer Service Master-Trainer, SQI, USA
- Certified speaker and coach according to the method of John Maxwell, the world-famous leadership guru, USA
- Certified professional coach (ICC), UK
- Belbin Team Roles Accredited Coach, UK
Impact Creator
- KA Organizer, personal effectiveness daily organizer
- Toolkits for emotional intelligence and personal effectiveness
- Team game “15 qualities of working with people”
Activities
- I actively participate in professional events, including the CX Forum, International Coaching Conferences, Global Hospitality Club, MIOFF, and the CX Excellence Summit, among others
- Received the title of “Best Speaker” at the HBF 2016
- I am or have been an honorary member of the jury of the CX World Awards, Russian Hospitality Awards, Perfect SPA, and Welcome to Georgia National Tourism Awards
- I am a member of the “Association of CIS Speakers” and the Ambassadors Club of Macedonia2025
- Lecturer at the National Research University Higher School of Economics (Master’s program), Novikov Business School, and KidsDevelop
- Author of the “First-class service” manual for Alfa-Bank clients